Privacy Policy

Last updated: 23 April 2026

Fideli is a loyalty app built around one founding principle: "zero customer personal data." This page lists exactly what we collect, what we never collect, and why.

1. What we NEVER collect from customers

No nameNo emailNo phoneNo addressNo photoNo date of birthNo ID numberNo banking info

Fideli customers are identified only by an anonymous UUID generated on their device. No personally identifying data ever leaves your phone.

2. What we do collect (strictly necessary)

Your anonymous ID — a random code like LR-XXXX-XXXX so your points follow you across merchants.
Your cryptographic public key — used only to verify it's really you reconnecting, without any password.
Your points history — how many points earned/spent at which merchant, when. Tied to the anonymous ID, not to your identity.
Language preference — to display the app in French, English, or Arabic.
Location (optional) — only if you enable it to sort merchants by distance; never stored on our servers.

3. Merchants (business partners)

Unlike customers, merchants provide an email and password to log into their dashboard. That email is used solely for: login, account verification, and subscription-related communication.

4. Cookies, trackers, advertising

No advertising cookies.
No third-party trackers (no Facebook Pixel, no client-side Google Analytics).
No ads shown to customers.

5. Data sharing

We do not sell, rent, or share any data with third parties for commercial purposes. Sole exception: merchants at whom you are enrolled can see your anonymous loyalty code and your points balance with them. They never see who you are.

6. Hosting and security

Data is encrypted in transit (TLS 1.3) and stored on Cloudflare infrastructure. The D1 databases are hosted in the closest geographic region available to serve our customers.

7. Your rights (CNDP Morocco · GDPR EU · PIPEDA Canada)

Because we do not collect your personal data, most requests (access, portability, rectification, erasure) are trivial: simply uninstall the app. If you'd still like to reach us:

📧 privacy@cinfonuagique.com

8. Children

Fideli is not intended for children under 13. We do not knowingly collect any data about them.

9. Changes

This policy may evolve. In case of significant changes, the updated version will be available at this same URL with a new date at the top.